Last updated: March 29, 2026
PawPass ("we", "us", or "our") operates the PawPass mobile application and website (the "Service"). This Privacy Policy explains how we collect, use, and protect your information.
When you create an account, we collect your name, email address, and authentication credentials. If you sign in with Apple or Google, we receive your name and email from those providers.
You may provide information about your pets including name, species, breed, date of birth, weight, vaccination records, dewormer records, and photos.
When you use the AI Pet Assistant, your messages and media are processed by third-party AI providers (Anthropic and OpenAI). Chat history is stored for conversation continuity.
If you share your location in the AI chat, it is used solely to recommend nearby veterinary services. We do not track your location in the background.
We do not sell your personal data. We share data only with:
Your data is stored on encrypted AWS servers. We use HTTPS, bcrypt password hashing, and JWT authentication.
We retain your data while your account is active. Contact support@pawpass.ai to delete your account.
The Service is not directed to children under 13.
The AI Pet Assistant provides general guidance only and is not a substitute for professional veterinary advice.
We may update this policy. Significant changes will be notified via email or in-app.
Questions? Contact us at: support@pawpass.ai
PawPass · pawpass.ai · Medellín, Colombia